Strengthen customer touchpoints with AI Sites × AI Staff
Embed AI Staff into corporate sites and web systems to support enquiries, guidance, bookings and sales conversations across web, phone, email and social channels.
COMPANY OVERVIEW
AI BUSINESS & TECHNOLOGY COMPANY
Turn AI into technology businesses can actually use.
Turn technology into business outcomes.
TOWA AI is an AI Business & Technology Company built around five core services: AI Sites & Web System Development, DX & Process Automation, AI Staff for Customer Service & Sales Support, AI Immersive Experience Spaces, and AI Creative—upgrading how businesses sell, communicate and work.
We do not treat the five services as isolated offerings. We combine them around business challenges, customer journeys and workflows, supporting planning, design, development, implementation, operation and continuous improvement end to end.
MANAGEMENT POLICY
Core Policy
What matters to TOWA AI
Technology is not the goal. We build systems that keep creating value in real business.
01
Design backwards from business outcomes
Rather than stacking AI or web features, we start with the result that needs to change—sales, service, recruiting or operational efficiency—and design the right system around it.
02
Support from concept through operation
Requirements, UI, AI responses, databases, APIs, cloud, security and operations are designed as one connected project.
03
Prioritise safety and continuous improvement
We consider authentication, permissions, logs, backups and monitoring, then continue improving after launch based on real usage and enquiries.
WHO WE ARE
We are an AI Business & Technology Company connecting five services into one business solution.
We do not treat AI sites and web systems, DX, AI Staff, immersive experiences and AI creative as separate initiatives. We design customer touchpoints, operations and communication as one connected flow that supports business growth.
Improve daily operations with DX
Streamline manual work across CRM, project management, requests, approvals, notifications and reporting while making practical use of existing web, Excel, SaaS and core systems.
Transform communication with Immersive Experiences × AI Creative
Combine 3D immersive spaces with AI images, video and campaign content to make products, services, recruiting and exhibitions easier to understand and experience.
MISSION
Turn business challenges into technology foundations that last.
Operational improvement does not happen simply by installing a tool. A system becomes truly useful only when workflows, data flows, approvals, existing integrations and operating rules are designed together.
We combine AI Sites & Web Systems, DX, AI Staff, Immersive AI Experience Spaces and AI Creative to build customer touchpoints and operating foundations that businesses can continuously improve.
VALUE
Three principles we work by
01
Start with business understanding
We do not rush into implementation. We first organise business issues, current operations, data, permissions and future expansion needs.
02
Keep AI connected to the system
AI is not treated as an isolated tool. We connect it with web systems, business applications, databases, APIs and internal operations.
03
Stay involved after launch
Development is not the finish line. We continue improving based on logs, enquiries, usage patterns and operational incidents.
OUR SERVICES
Five Core Services
Our five core services upgrade how businesses sell, communicate and work. Each can be delivered independently or combined around the challenge at hand.
OUR APPROACH
How We Work
We do not begin with a large implementation by default. We first organise current operations, existing systems, data, infrastructure, security and operational issues.
We then design and build the highest-value starting point first, and expand step by step across AI, systems, web and cloud based on real usage.
01
Discover
Review operations, current web properties, internal systems, spreadsheets, databases, servers, issues and requirements.
02
Requirements & Architecture
Define required screens, features, data, permissions, APIs, AI use, infrastructure and operating rules.
03
Build & Integrate
Build the required web, business system, AI, API, database and admin capabilities.
04
Test & Launch
Verify UI, inputs, permissions, notifications, AI answers, security and data integration before launch.
05
Operate & Improve
Review logs, incidents, usage and enquiries, then continue fixing issues, adding features and improving the system.
COMPANY DATA
Company Data
Basic information about TOWA AI Co., Ltd.
Corporate Profile
TOWA AI Co., Ltd.
東和AI株式会社
AI BUSINESS & TECHNOLOGY COMPANY
Five Core Services
Company
TOWA AI Co., Ltd.
TOWA AI Co., Ltd.
Core Business
Five AI & DX Services
AI Sites / DX / AI Staff / Immersive / AI Creative
Contact Phone
072-442-8720
Development & technical enquiries
Website
twai.co.jp
Corporate Website
Email
info@twai.co.jp
Contact Email
Address
Century Building 2F, 1-4-16 Kyomachibori, Nishi-ku, Osaka-shi, Osaka 550-0003, Japan (Relocating)
Focus
Upgrade how businesses sell, communicate and work
Plan, design, build and operate across five core services
Delivery Approach
Start focused, improve continuously
Design, build, test, support and improve
NEXT STEP
Build your company’s next step with AI and systems.
Across the five services, we help define the right starting scope and combination based on your current priorities.
