01
Reduce missed opportunities after hours
Handle visitor questions at night and on holidays, provide useful information and capture enquiries when your team is offline.
Services
Turn AI into a 24/7
AI CUSTOMER SERVICE & SALES
Turn AI into a 24/7
customer service and sales staff member.
TOWA AI Staff welcomes visitors on your website, answers questions, guides them to the right information and connects them to enquiries, bookings and sales conversations. It uses your company knowledge to deliver natural service through text, voice and AI avatars.
Use company information, FAQs and product documents with RAG, then connect to CRM, booking and existing systems when required.
WHY AI STAFF
Not just fewer support tasks.
More visitors moving to the next step.
AI Staff can combine first-line FAQ support, product guidance, material requests, bookings and pre-sales qualification into one connected customer journey.
02
Handle repetitive questions first
Let AI answer recurring questions about pricing, services, usage, opening hours and other standard topics.
03
Pass qualified leads to your team
Capture intent and context, then hand off the conversations that need a human sales or service representative.
04
Consistent service across languages
Guide visitors in Japanese, Chinese, English and other languages while keeping the underlying company knowledge consistent.
CAPABILITIES
Six capabilities for a practical AI Staff
We design beyond a simple chatbot, connecting company knowledge, customer service, sales workflows and business systems.
01
Company knowledge answers
Build an answer scope from web pages, FAQs, PDFs, product materials and approved company rules.
RAG / Vector Search / LLM
02
AI avatar & voice service
Go beyond text by combining voice and AI avatars for a more human and engaging service experience.
Realtime Voice / Lip Sync / Motion
03
Multilingual support
Adapt guidance to the visitor's language for overseas customers, international partners and inbound travellers.
Japanese / Chinese / English
04
Qualification & lead capture
Collect purpose, company details and requirements naturally in conversation and turn them into structured enquiry data.
Lead Capture / Forms / CRM
05
CRM, booking & API integration
Connect to booking, enquiry management, CRM, inventory, product databases and other existing systems when needed.
API / CRM / Database
06
Human handoff
Keep humans in control by routing important or individual cases to the appropriate member of your team.
Escalation / Audit / Workflow
CUSTOMER JOURNEY
Listen. Understand. Answer. Connect.
AI Staff should do more than answer questions. Its job is to help each visitor reach the right next action.
Receive the question and intent
Receive what the visitor wants to know through text or voice.
Find the right company knowledge
Retrieve relevant information from approved company knowledge and organise it for the conversation.
Give a clear answer
Respond clearly according to company rules through text, voice or an AI avatar.
Move to enquiry, booking or sales
Connect the visitor to forms, bookings, material requests or a human representative based on their intent.
USE CASES
Give AI Staff a role that fits each industry.
The knowledge, guidance and integrations an AI Staff needs vary by industry. TOWA AI designs the experience around the real workflow.
01
Hotels & tourism
Facility guidance, pre-arrival questions, access, local information, multilingual support and booking paths.
02
Real estate & construction
Property and project information, specifications, viewing bookings, material requests and enquiry qualification.
03
Manufacturing & trading
Product specifications, use cases, catalogue guidance, common technical questions and sales handoff.
04
Retail & e-commerce
Product comparison, usage guidance, stock and delivery information, pre-purchase FAQs and enquiry routes.
05
Recruitment & HR
Company information, job details, candidate FAQs, working-style guidance and application or interview paths.
06
B2B service & support
Service guidance, pre-sales FAQs, first-line support, material requests and pre-sales qualification.
HOW IT WORKS
Connect company knowledge, conversational AI and business systems.
AI Staff is not a single AI model. We separate and combine the required capabilities to improve answer quality, operations, safety and future extensibility.
01
Web / UI
The website, mobile or reception interface where customers meet AI Staff.
02
Voice / Avatar
Speech recognition, brand voice, lip sync, expressions and motion that create a natural interaction layer.
03
AI / Orchestration
AI logic for understanding questions, generating answers, controlling dialogue and using tools.
04
Knowledge / RAG
Approved company information, FAQs, product documents and manuals used as answer grounding.
05
Business Systems
CRM, booking, enquiry management, product databases and existing APIs that connect the conversation to real work.
IMPLEMENTATION
Start focused, then improve with real usage.
We recommend starting with the questions and conversion paths that matter most, rather than trying to automate every business process at once.
Define goals and scope
Define who AI Staff serves, what it should explain and where human responsibility begins.
Prepare company knowledge
Organise web content, documents and FAQs, then define answer sources, boundaries and restrictions.
Build and integrate AI Staff
Implement the required conversation, UI, voice/avatar, enquiry, booking and API integrations.
Improve answers and conversion
Review usage, real questions and conversations that lead to enquiries, then continuously improve the experience.
BUSINESS READY
Define what AI can do, and operate it with business controls.
Define approved information, prohibited topics and escalation conditions so critical decisions are not left to AI alone.
01
Controlled answer scope
Ground answers in approved company information and define how out-of-scope questions are handled.
02
Human escalation
Route contracts, individual judgement and important enquiries to the appropriate human owner.
03
Improve with operational data
Review common questions and drop-off points to improve both knowledge and the customer journey.
FAQ
Frequently asked questions
01Can AI Staff be added to an existing website?
Yes. We review the existing site and recommend an embedded interface, dedicated page or popup based on what is easiest to operate.
02Can it answer from our own documents?
Yes. We can organise approved web pages, FAQs, PDFs, product materials and manuals and use techniques such as RAG to ground answers.
03Can we start without voice or an AI avatar?
Yes. You can start with text and add voice or an AI avatar later as usage and requirements become clear.
04How is pricing determined?
Pricing depends on knowledge volume, interaction method, avatar/voice requirements, integrations, expected usage and the level of ongoing support.
START WITH A USE CASE
Start with the questions your customers ask most.
You do not need to know where to begin. Tell us how enquiries, sales and guidance work today, and we will identify a focused starting point with a clear business benefit.
Talk to us about AI Staff