01
Web & site
Place the AI concierge on corporate sites, landing pages or member portals with text, voice or AI-avatar experiences.
Web Chat / Voice / Avatar
AI Staff · Customer Service & Sales Movie
MP4 SLOT
/video/ai/en-towa-ai-immersive.mp4
AI CUSTOMER SERVICE & SALES
One AI across every channel. Multilingual. 24/7.
TOWA AI Staff goes beyond the website. It can extend customer service to phone, email, social and messaging channels, using one company knowledge base and response policy to provide 24/7 multilingual guidance, enquiries, bookings and sales handoff.
Keep answers consistent across channels with one knowledge base, then connect RAG-powered conversations to CRM, booking, enquiry management and existing APIs.
AI STAFF MOVIE
AI Staff for Every Industry
Hover over a card to preview an AI staff member for each industry.
Medical & Care
Medical & Care
I can answer facility, booking and common questions 24/7, reducing repetitive front-desk and phone enquiries.
Tourism
Tourism
I can answer overseas visitors in multiple languages about access, opening hours, tickets and local attractions.
Restaurant
Restaurant
I can explain menus, allergens, reservations and takeaway in multiple languages, easing peak-time enquiries.
Education
Education
I can explain courses and admissions FAQs, then guide prospective learners to trials and consultation bookings.
Real Estate
Real Estate
I can explain properties, costs and features 24/7, capture preferences and connect prospects to viewings.
Recruitment
Recruitment
I can explain roles, culture and hiring steps, then guide candidates to applications and interview bookings.
E-commerce
E-commerce
I can handle product comparison, stock, shipping and returns 24/7, reducing drop-off and support workload.
Entertainment
Entertainment
I can guide visitors on tickets, hours, access and events, even when enquiry volume spikes.
Manufacturing
Manufacturing
I can answer product, application and specification questions from approved documents, reducing repetitive sales and engineering work.
Professional
Professional
I can explain service scope, required documents, fees and bookings so specialists can focus on professional judgement.
Global
Global
I can serve overseas customers in multiple languages and route qualified enquiries to the right sales team.
Association
Association
I can answer membership, rules and event questions, reducing repetitive enquiries for the secretariat.
Store & Retail
Store & Retail
I can answer product, stock, campaign and store questions, then connect customers to reservations or visits.
Hotel
Hotel
I can provide 24/7 multilingual guidance on check-in, luggage, facilities and local attractions, easing front-desk workload.
Trading & Wholesale
Trading & Wholesale
I can explain products, MOQs, lead times and trade terms, then qualify the enquiry before sales handoff.
Logistics
Logistics
I can answer delivery, lead-time, warehousing, quote and tracking questions, then route them to the right team.
Finance & Insurance
Finance & Insurance
I can explain approved product, procedure and document information, then hand off safely when personalised advice is needed.
Automotive & Mobility
Automotive & Mobility
I can compare models, features and use cases, then connect customers to test drives, sales and service bookings.
IT, Telecom & SaaS
IT, Telecom & SaaS
I can answer feature, pricing, API, manual and troubleshooting questions, then route users to sales, demos or support.
Beauty & Wellness
Beauty & Wellness
I can explain services, prices, duration and pre-visit FAQs, then guide customers smoothly to the right booking.
OMNICHANNEL
Not just on the website. Bring AI service to the channels customers use.
Extend one company knowledge base across web, phone, email, social and messaging. Keep answer policies and source information consistent instead of maintaining separate FAQs for every channel, then connect customer history and business systems where needed.
02
Phone & Voice AI
Handle phone enquiries with company-grounded voice answers, then record the conversation or hand off to a human when required.
Speech / Telephony / Handoff
03
Understand incoming emails, draft policy-aligned replies, and design controlled auto-response or human-review workflows.
Email / Draft / Workflow
04
Social & messaging
Extend multilingual support to messaging and social channels such as LINE where platform APIs and account terms allow integration.
Messaging / Social API
ONE AI BRAIN
Many channels. One knowledge base and service policy.
Use one knowledge source across web, phone, email and social, then connect customer data, bookings, CRM and enquiry management to reduce fragmented service.
WHY AI STAFF
Not just fewer support tasks. More visitors moving to the next step.
AI Staff can combine first-line FAQ support, product guidance, material requests, bookings and pre-sales qualification into one connected customer journey.
01
Reduce missed opportunities after hours
Keep accepting customer questions around the clock, including nights and holidays, and guide each visitor to the right next action.
02
Extend beyond the website
Extend AI customer service beyond web chat to phone, email, social and messaging channels.
03
Pass qualified leads to your team
Capture intent and context, then move customers to bookings, material requests, enquiries, sales conversations or human handoff.
04
Consistent multilingual service
Use the same company knowledge across channels to keep guidance consistent in Japanese, Chinese, English and other supported languages.
CAPABILITIES
Six capabilities for a practical AI Staff
We design beyond a simple chatbot, connecting company knowledge, customer service, sales workflows and business systems.
01
Company knowledge answers
Build a shared answer foundation from web pages, FAQs, PDFs, product materials and approved company rules.
RAG / Vector Search / LLM
02
Omnichannel service
Connect web, phone, email, social and messaging touchpoints to one AI service layer based on the available platform integrations.
Web / Phone / Email / Social
03
Multilingual voice & avatar
Combine multilingual support with speech recognition, speech synthesis and AI avatars for a more natural customer experience.
Multilingual / Realtime Voice / Avatar
04
Qualification & lead capture
Collect purpose, company details and requirements naturally and turn them into structured enquiry or sales data.
Lead Capture / Forms / CRM
05
CRM, booking & API integration
Connect booking, enquiry management, CRM, inventory, product databases and other systems so conversations can lead to real business actions.
API / CRM / Database
06
Human handoff
Keep humans in control by handing important or individual cases to the right person together with the conversation context.
Escalation / Audit / Workflow
CUSTOMER JOURNEY
Listen. Understand. Answer. Connect.
Wherever the enquiry starts, AI Staff understands the request, answers from company knowledge and moves the customer naturally to booking, enquiry, sales or human handoff.
Receive the question on any channel
Receive customer questions and intent from web, phone, email, social and other connected channels.
Find the right company knowledge
Retrieve relevant information from approved company knowledge and organise it for the conversation.
Give a clear answer
Respond clearly according to company rules through text, voice or an AI avatar.
Move to enquiry, booking or sales
Connect the visitor to forms, bookings, material requests or a human representative based on their intent.
USE CASES
Give AI Staff a role that fits each industry.
The knowledge, guidance and integrations an AI Staff needs vary by industry. TOWA AI designs the experience around the real workflow.
01
Hotels & tourism
Facility guidance, pre-arrival questions, access, local information, multilingual support and booking paths.
02
Real estate & construction
Property and project information, specifications, viewing bookings, material requests and enquiry qualification.
03
Manufacturing & trading
Product specifications, use cases, catalogue guidance, common technical questions and sales handoff.
04
Retail & e-commerce
Product comparison, usage guidance, stock and delivery information, pre-purchase FAQs and enquiry routes.
05
Recruitment & HR
Company information, job details, candidate FAQs, working-style guidance and application or interview paths.
06
B2B service & exhibitions
Service guidance, pre-sales FAQs, product guidance at exhibitions or launch events, material requests, qualification and sales handoff.
HOW IT WORKS
Connect multiple customer channels to one AI and business layer.
Connect web, phone, email and social touchpoints to conversational AI, company knowledge, CRM, booking and enquiry management. External services are integrated according to their available APIs and account terms.
01
Customer Channels
Web, phone, email, social, messaging and reception touchpoints through which customers reach AI Staff.
02
Voice / Avatar
Speech recognition, brand voice, lip sync, expressions and motion that create a natural interaction layer.
03
AI / Orchestration
AI logic for understanding questions, generating answers, controlling dialogue and using tools.
04
Knowledge / RAG
Approved company information, FAQs, product documents and manuals used as answer grounding.
05
Business Systems
CRM, booking, enquiry management, product databases and existing APIs that connect the conversation to real work.
IMPLEMENTATION
Start focused, then improve with real usage.
We recommend starting with the questions and conversion paths that matter most, rather than trying to automate every business process at once.
Define goals and scope
Define who AI Staff serves, what it should explain and where human responsibility begins.
Prepare company knowledge
Organise web content, documents and FAQs, then define answer sources, boundaries and restrictions.
Build and integrate AI Staff
Implement the required web, phone, email or social channels together with conversation, voice/avatar, enquiry, booking, CRM and API integrations.
Improve answers and conversion
Review usage, real questions and conversations that lead to enquiries, then continuously improve the experience.
BUSINESS READY
Define what AI can do, and operate it with business controls.
Define approved information, prohibited topics and escalation conditions so critical decisions are not left to AI alone.
01
Controlled answer scope
Ground answers in approved company information and define how out-of-scope questions are handled.
02
Human escalation
Route contracts, individual judgement and important enquiries to the appropriate human owner.
03
Improve with operational data
Review common questions and drop-off points to improve both knowledge and the customer journey.
FAQ
Frequently asked questions
01Can AI Staff be added to an existing website?
Yes. We review the existing site and recommend an embedded interface, dedicated page or popup based on what is easiest to operate.
02Can it also support phone, email and social channels?
Yes. Phone, email, messaging services such as LINE and social channels can be designed after checking the platform APIs, account type and service terms. You can start with the highest-priority channel and expand step by step.
03Can it answer from our own documents?
Yes. We can organise approved web pages, FAQs, PDFs, product materials and manuals and use techniques such as RAG to ground answers across connected channels.
04Can we start without voice or an AI avatar?
Yes. You can start with web text or email, then add phone, voice, AI avatars or social integrations as usage and priorities become clear.
05How is pricing determined?
Pricing depends on the number of channels, knowledge volume, interaction method, avatar/voice requirements, integrations, expected usage and the level of ongoing support.
START WITH A USE CASE
Start with the customer channel that matters most.
You do not need to transform web, phone, email and social all at once. We identify where enquiries arrive and where opportunities are lost, then start with the channel most likely to create value.
Talk to us about AI Staff