Frequently asked questions about TOWA AI

TOWA Repeat AI is an AI SaaS platform that automates follow-up after inbound visitors shop, stay or join an experience, helping businesses drive repeat visits, bookings and post-return purchases.

You can start small with QR membership, thank-you messages, coupon delivery and review requests.

Yes. We can keep your existing website, reservation form, EC and SNS, then add only the follow-up flows you need.

Yes. Small stores and owner-operated businesses can start with a lightweight, low-cost flow.

It is not just a first-response chatbot. It connects follow-up, membership, coupons, EC and repeat booking into a revenue flow.

Yes. It works for FIT tours, group tours, day tours and local experiences, from inquiries to pre-trip guidance and post-return recommendations.

A typical flow is QR registration in-store or after booking, followed by automated thank-you messages, review requests, coupons, product offers and next-booking reminders.

Basic operation is not difficult. We can support initial setup, message templates, delivery conditions and flow design.

Email campaigns are supported, and LINE, WeChat or CRM integrations can be considered depending on tool and API conditions.

Yes. Although the main focus is inbound visitors, it can also support membership, coupons and repeat-visit follow-up for Japanese customers.

Its main strength is post-visit follow-up, but combined with SNS, landing pages and reservation flows, it can also support pre-visit inquiries.

Not necessarily. You can start with no-install flows such as QR codes, web forms, email and LINE.

A small flow can start relatively quickly after requirements are clarified. Existing system integration or custom development requires more time.

Yes. During a free consultation, we can explain a demo scenario close to your industry and challenges.

Yes. It can be designed for store-level, location-level and staff-level management. Multi-store use often fits Premium or custom plans.

Priority languages can be chosen based on your visitor base, such as Chinese-speaking, English-speaking, Korean-speaking or Southeast Asian visitors.

Yes. QR codes can be added to flyers, receipts, POP displays, room guides and tour materials to guide registration.

No. Once conditions are configured, thank-you messages, coupons, review requests and product offers can be sent automatically, with optional staff review.

Yes. AI FAQ, AI email drafting, review replies and translation support can be introduced separately as needed.

Yes. You can start small and later expand to CRM, EC, reservations, AI chat and SNS integrations based on results.

Our main service is multilingual AI EC website development, cross-border EC, AI customer support and email automation, overseas growth support, and business management system development. QR repeat-purchase SaaS is one of our tools to increase repeat purchases.

It is an important in-house product, but our overall focus is multilingual AI EC and cross-border EC development. The QR tool is used inside the EC growth flow to connect visitors and overseas customers to repeat purchases.

AI can support multilingual product descriptions, AI FAQs, inquiry replies, email copy, review replies, customer segmentation, and campaign copy. It helps small teams handle overseas customers.

We can support markets such as China, Taiwan, Korea, Thailand, and the United States by preparing multilingual pages, landing pages, SNS, ads, inquiries, and post-purchase follow-up.

Yes. We can develop and integrate order, inventory, customer management, membership, coupon, messaging, reservation, and admin systems needed for EC operation.

Please share your current EC site, number of products, target markets, languages, existing systems, and overseas sales challenges. We will clarify whether to start with multilingual AI EC, QR repeat-purchase SaaS, or business management.

You can expect repeat visits, repeat bookings, post-return purchases, more reviews and reduced time spent on multilingual support. Results vary by industry and operation.

By keeping contact with customers who have already visited and creating triggers for repeat purchase or booking, one-time sales can become recurring opportunities.

Yes. AI can support multilingual inquiries, standard emails, review replies and FAQ guidance, reducing staff workload.

Track QR registrations, message opens, clicks, coupon use, repeat bookings, repeat purchases and AI-handled inquiries.

In many cases, QR registration, thank-you messages, review requests and next-visit coupons are easy starting points.

It depends on the flow. QR registration and message engagement can be checked quickly, while repeat purchases and bookings usually require ongoing operation.

Small numbers can show reactions, but trend analysis is easier with enough registrations, opens, clicks and coupon uses.

It can start by using existing customer touchpoints without large ad spend, though ads and SNS are useful for new acquisition.

Yes. Multilingual review requests can be sent at high-satisfaction moments such as after an experience or checkout.

Keeping contact information, reaching out at the right timing and providing reasons to return such as coupons or new offers are important.

We review registration flows, message copy, delivery timing, offers and target segments, then improve monthly.

It depends on the business. We design thank-you, review, coupon, seasonal and repurchase messages at a non-intrusive frequency.

Yes. Campaigns can be sent around cherry blossoms, autumn leaves, New Year, summer holidays and Lunar New Year demand.

Yes. Referral coupons, shareable product pages, tour information and experience photos can create referral flows.

AI and FAQ guidance for common questions, hours, reservations, access and product information can reduce repetitive inquiries.

Nationality, language, visit, purchase and booking history, plus interest categories, can be used to improve messages and coupons.

Yes. For travel and hospitality, seasonal messages and next-visit suggestions can maintain contact even with long cycles.

Start with QR registration to keep contact, then thank-you and review requests, then expand to coupons, EC and repeat booking flows.

Initial setup and rules are needed, but automating standard messages and multilingual guidance can reduce workload long term.

It is especially strong for existing customers or visitors who already had contact. New acquisition works better with SNS, ads and landing pages.

Yes. It can be used for post-checkout thank-you messages, review requests, next-booking coupons and seasonal campaigns.

Yes. It supports review requests, next-visit coupons, multilingual menu guidance and limited menu campaigns.

Travel agencies can use it for inquiries, pre-trip guidance, post-trip follow-up and next-trip recommendations for FIT, group and day tours.

Yes. Customers can register via QR after purchase and receive product recommendations and EC links after returning home.

Yes. It can support booking during travel, follow-up after service, product purchases and next-visit booking reminders.

Start with businesses that already interact with inbound visitors and can benefit from post-visit, post-stay or post-experience follow-up.

It can support meeting point guidance, packing lists, day-before reminders, photo sharing, review requests and next-tour recommendations.

Yes. It can be used for thank-you messages, revisit coupons, stay and dining plans, multilingual FAQs and etiquette guidance.

Yes. It supports post-booking guidance, pre-use reminders, post-return surveys, next-use coupons and multilingual FAQs.

Yes. Local products discovered during travel can be connected to post-return EC and email campaigns.

Yes. It can support post-visit thanks, exhibition updates, next exhibition notices, museum shop EC and membership or donation guidance.

Yes. It supports visitor registration, event-day guidance, post-event surveys, next-event notices, merchandise EC and SNS sharing.

Yes. It fits multilingual product explanations, post-purchase follow-up, post-return purchases and coupon delivery.

It requires careful design, but inquiry triage, pre-booking guidance, multilingual FAQs and pre-explanation support can be considered with legal and operational checks.

Yes. It supports packing guidance, weather and access information, post-experience follow-up, next-season notices and rental product guidance.

Yes. Multi-store campaigns, local coupons, tourism circulation flows and regional EC connections can be designed.

Yes. Even QR registration, coupons and review requests can keep post-visit contact without a large system.

Yes. It supports multilingual post-purchase follow-up, repurchase of popular products, coupons and cross-border EC guidance.

Yes. It can support inquiry management and document guidance for travel agencies, land operators and facility operators.

Businesses with little inbound visitor contact, few repeat opportunities or restrictions on handling customer data may see limited results.

It can help with first responses, FAQ guidance, email drafts, review replies and multilingual product descriptions.

For important content, staff review is recommended. AI is best used for drafts or first responses with human confirmation.

Yes. We can start with the most-used languages and prepare FAQs, templates, emails and product descriptions.

Yes. We can design a chatbot based on an FAQ knowledge base, reservation information, product data and service information.

Prepare common questions, inquiry history, product data, service descriptions and response rules.

Yes. AI can help generate thank-you emails, coupon messages, repurchase offers and next-booking reminders based on customer attributes and behavior.

AI answers based on a prepared knowledge base such as FAQs, product data, service descriptions, pricing, reservation guidance and operation rules.

There is a risk. We recommend limiting answers to the FAQ knowledge base and adding staff review for important content.

Yes, but answer quality improves as FAQs, past inquiries and product data are gradually added.

Yes. Content can be adapted into natural Chinese expressions, not only literal translation.

Yes. AI can draft replies based on review content and language. Staff review before publishing is recommended.

Yes. AI can support thank-you, coupon, seasonal, repurchase and next-booking email copy.

Yes. AI can generate drafts for staff to review and edit without directly replying to customers.

Yes. AI can answer standard pre-booking questions such as hours, access, pricing, what to bring, cancellation and languages.

Technically yes. Important inquiries or cases requiring judgment should be escalated to staff.

Yes, but public and internal-only information must be separated, with response scope and permissions designed carefully.

Yes. Tone can be adjusted to match the brand, such as polite, casual, premium, hotel-style or youth-oriented.

Yes. Product names, features, usage, cautions and related items can be prepared in multiple languages for EC or in-store guidance.

Yes. Chat logs can be stored and analyzed to improve FAQs and identify unanswered questions.

Yes. You can start with FAQ search and later expand to an OpenAI or Azure OpenAI RAG architecture.

We check whether API or CSV integration is possible. If not, we design a realistic semi-manual workflow.

Yes. We design how to connect customer data, memberships, coupons, purchase history and reservation history.

Yes. It can connect product pages, orders, payment, shipping, email delivery and customer management.

Yes. You can start with Excel or CSV, then move to an admin panel or CRM after the workflow is clear.

Yes. However, we recommend designing it so it can later connect to membership, reservation, EC and AI support.

Yes. We can design coupons, points and membership ranks that encourage repeat visits, purchases and referrals.

Depending on Shopify API and app setup, products, orders, customers and email campaigns can be integrated.

Yes. Products, orders, memberships, coupons and email flows can be reviewed for integration.

Even without an API, CSV, email notifications, staff checks or a simple admin panel can be used.

If CSV export or API access is available, customer information and histories can be organized and migrated.

Yes. Forms can include language, nationality, email, interest categories and consent checkboxes as needed.

Coupon codes, QR scans or staff input can be used to record usage depending on operations.

It depends on POS APIs or export functions. CSV or simple input may be used if direct integration is difficult.

Yes. Website and landing page visits, clicks and conversions can be reviewed for flow improvement.

Yes. However, results improve when inquiries, reservations, membership and message flows are designed together.

We review API or CSV options of your email tool and consider membership and segment delivery integration.

Yes. Inquiry type, language, nationality, preferred date and message content can be managed in an admin panel.

CSV or report exports can be designed as needed, while following personal data handling rules.

Yes. SNS posts, profile links, ads and landing pages can guide users to QR registration or membership forms.

It is possible, but requirements, security, APIs, data formats and responsibility scope must be reviewed for a custom quote.

As a guide, the Lite plan starts from 29,800 JPY/month, Growth from 79,800 JPY/month and Premium from 150,000 JPY/month. Final pricing depends on scope.

The Lite repeat flow is recommended: QR registration, simple membership, thank-you messages and coupon delivery.

It is for stores, hotels, vacation rentals and tourism facilities that want AI multilingual support and repeat marketing flows together.

Premium is suitable for travel agencies, multi-store operations, existing CRM/reservation/EC integration, custom development and multi-staff workflows.

Yes. Setup, UI adjustments, content preparation and integrations require an initial fee depending on scope.

Yes. Through a free diagnosis we can review your industry, scope and required functions, then provide a realistic cost range.

We review your industry, touchpoints, website, reservation, EC, CRM and AI support, then identify the first flow and rough cost range.

Depending on the plan, it may include SaaS use, simple reports, operational support, improvement suggestions and limited maintenance.

Limit the initial scope, use existing websites and tools, and start with QR registration and simple campaigns.

Complex integrations, advanced multi-location management, custom development and large AI chat systems usually require separate consultation.

Growth fits standard AI multilingual support, campaigns and improvement. Premium fits multi-location, integrations, custom development and complex travel operations.

It depends on the service. SNS operation and improvement support may have a minimum term for evaluation.

Yes. You can start small and add functions or upgrade based on registrations and responses.

It depends on programs and timing. IT, DX, multilingual or tourism subsidies may apply, but individual confirmation is needed.

Industry, number of locations, target languages, existing website/reservation/EC/CRM, required functions, campaign scale and desired start date help estimate.

External integrations, major design changes, large translations, custom AI, complex admin panels and urgent work may add costs.

Yes, but we recommend combining it with SaaS and AI flows that improve revenue or operations.

Invoice payment, monthly contracts, and separation of setup and monthly fees can be discussed for corporate transactions.

Initial diagnosis and general consultation are free. Detailed requirements definition or design work may require a separate fee.

Yes. We can identify the minimum flow to start with within your budget.

Yes. We support content improvement, FAQ updates, report review, additional functions and maintenance.

Yes. FAQs in Japanese, Chinese and English can be added or edited via an admin panel or database.

We design role permissions, logging, minimum necessary data use and staff review flows to operate safely.

Yes. AI support, templates and clear workflows make it easier for small teams to operate.

Yes. We can clarify roles with your existing vendor and support only the necessary parts.

Depending on the maintenance scope, we can support investigation, temporary fixes and permanent countermeasures.

Depending on operations, your team can update it, we can handle updates, or both sides can review it monthly.

Common questions, unanswered questions and consultation-triggering questions are analyzed to improve FAQs and services.

Yes. Admin use, inquiry handling, FAQ updates, campaign operation and troubleshooting can be documented.

Clear workflows, permissions, templates and FAQ update rules make handover easier when staff change.

Data fields are minimized, and consent, permissions, logs, retention and deletion processes are designed.

Quality can be managed through templates, native review, AI drafts and human confirmation workflows.

Registrations, opens, clicks, coupon use, inquiries, AI answer logs and improvement points are reviewed.

Depending on the contract, root cause investigation, temporary response, recovery support and prevention proposals are provided.

Yes. Backup policies should be defined for customer data, FAQs, settings and logs.

Yes. Permissions can be designed for administrators, store staff, read-only users and campaign operators.

Yes. Server, domain, SSL, email and external SaaS management can be discussed.

Yes. Coupons, EC, AI FAQ, SNS and reservation flows can be added step by step based on responses.

Yes. We can explain admin screens, FAQ updates, campaign work and report review so your team can operate it.

After launch, registrations and responses are reviewed over 1 to 3 months, then copy, offers, segments and flows are improved.